For customer-facing communities
Your customers, talking to each other. On your domain.
Customer communities live or die on three things: where they live (your domain or someone else's?), what they enable (chat + structured knowledge?), and how findable they are (do they SEO?). Most platforms get one right. Connect is built so all three fall out by default.
Where the existing tools break.
Customers don't want yet another login.
Your community is at "yourname.discord.gg" or "skool.com/yourname". Customers create yet another account, on yet another platform, with yet another notification stream. Adoption stalls at "I keep meaning to check it".
Recurring questions go unanswered or get re-asked weekly.
There is no first-class Q&A surface — questions live as forum posts or chat messages, get answered once, and disappear. Your support team ends up linking back to the same answer in DMs over and over.
You can't put the community inside your product.
Slack and Discord do not embed. So you link out — "click here to join our Slack". You lose half the people in the redirect. The community feels separate from the product instead of an extension of it.
Search engines can't see it.
Your customer community is invite-link only. Nobody Googles their question and finds the answer that already exists in your Q&A. Every customer with a question opens a support ticket instead.
How Connect fits.
Your domain. Your branding. SSO available.
community.yourbrand.com on Professional+. Members see your logo from sign-up through every screen. SSO/SAML on Custom via support. The community feels like part of your product, not someone else's.
Q&A with accepted answers + full-text search.
Questions get a canonical URL with the canonical answer. Search across posts, articles, Q&A, and chat surfaces the existing answer the next time someone asks. Your support deflection metric goes up.
Embed SDK on Growth+.
Drop the community inside your product via signed JWT. Customer logs into your app, sees the community in a tab or panel without a second login. Existing app user → community member is one click.
Public spaces indexed by default.
Sitemap entries, OG tags, JSON-LD on every public post + article + Q&A. The answer your customer needs surfaces in Google. Your community becomes a SEO surface for "how do I do X with [your product]".
Customer community is one of those things that's easy to start (anyone can spin up a Discord) and almost impossible to do well on a platform that wasn't built for it. Connect was.
Try the Free plan.
One public workspace, up to 50 members, no credit card needed.